Privacy Policy

Holistic Divine Alignment

Last updated: September 2026

Holistic Divine Alignment respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains what personal information we may collect, why we collect it, how we use it, how we protect it and what rights you have in relation to your information.

This policy applies to information collected through the Holistic Divine Alignment website, by email, telephone, contact forms, booking enquiries, consultations and sessions.

1. Who we are

Holistic Divine Alignment is the organisation responsible for your personal information.

Website: https://holisticdivinealignment.com/

Email: holisticdivinealignment@gmail.com

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.

2. What personal information we may collect

Depending on how you interact with Holistic Divine Alignment, we may collect some or all of the following information:

Information you provide to us

This may include:

• your name;
• email address;
• telephone number;
• postal address, where required;
• information you provide when making an enquiry;
• information provided when booking a session;
• information you voluntarily share before or during a session;
• correspondence between you and Holistic Divine Alignment;
• information relating to payments or bookings;
• feedback, reviews or testimonials you choose to provide.

Information relating to your wellbeing

Because of the nature of holistic and spiritual services, you may choose to tell us about personal circumstances, experiences, relationships, emotional wellbeing or physical or mental health.

You are never required to disclose more personal information than is reasonably necessary for the service you are requesting.

Some information concerning health may constitute special category personal data under UK data protection law and receives additional protection.

We will treat such information with particular care and will only process it where there is an appropriate legal basis and, where required, an additional condition for processing special category data.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, depending on the website’s configuration and the cookies or other technologies in use.

This may include:

• IP address;
• browser type;
• device type;
• operating system;
• approximate location derived from technical information;
• pages visited;
• referring website;
• date and time of visits;
• website interaction information.

We use this information primarily to operate, secure and improve the website and, where applicable, to understand how visitors use it.

3. How we use your information

We may use your personal information to:

• respond to enquiries;
• arrange and manage appointments;
• provide the services you have requested;
• communicate with you about your appointment;
• process payments;
• maintain appropriate business records;
• respond to questions or complaints;
• provide customer support;
• improve our website and services;
• maintain website security;
• comply with legal and regulatory obligations;
• send marketing communications where we have a lawful basis to do so;
• maintain records of consent where required.

We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless we have a lawful basis to do so.

4. Our lawful bases for processing

Under UK data protection law, we need a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract

We may need to process your information in order to arrange or provide a service you have requested.

For example, we need your contact details to arrange your appointment.

Legitimate interests

We may process information where this is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

This may include maintaining business records, managing enquiries, improving our services and protecting the security of our website.

Consent

Where the law requires consent, we will ask for it.

For example, this may apply to certain marketing communications or non-essential cookies and tracking technologies.

You can withdraw consent at any time.

Legal obligation

We may process information where necessary to comply with a legal or regulatory obligation.

5. Information concerning health and wellbeing

Holistic Divine Alignment is not a medical or healthcare provider.

If you choose to share information about your health or wellbeing, we will only use that information where it is reasonably necessary for the service or communication concerned and where we have an appropriate legal basis to do so.

You should not provide unnecessary medical records, diagnoses, prescriptions or other highly sensitive information through a general website contact form.

Where you voluntarily provide health-related information, we will handle it with appropriate care and confidentiality.

6. Spiritual, psychic and holistic sessions

Information shared during a private session will be treated respectfully and confidentially, subject to the limitations described in this policy and our Terms & Conditions.

We do not sell or commercially exploit information about what clients discuss during spiritual, psychic, mediumship, Reiki or other holistic sessions.

We will not normally disclose information from a private session to another person without your permission unless we are legally required to do so or disclosure is necessary to protect someone’s safety.

7. Who we may share your information with

We do not sell your personal information.

Where necessary, we may share limited information with trusted third-party service providers who help us operate the business.

These may include:

• website hosting providers;
• website maintenance or technical service providers;
• booking and appointment systems;
• payment service providers;
• email or communication providers;
• accounting or bookkeeping services;
• professional advisers;
• analytics or website performance providers, where applicable.

We only share information that is reasonably necessary for the relevant purpose.

Where a third party processes personal information on our behalf, we take reasonable steps to ensure that appropriate data protection arrangements are in place.

8. Payments

Where you make a payment for a Holistic Divine Alignment service, payment may be processed through a third-party payment provider.

We do not normally need to see or store your full payment-card details.

Payment providers may process your information in accordance with their own privacy policies and terms.

9. Third-party websites

Our website may contain links to external websites, including social media platforms, booking services or other resources.

Once you leave the Holistic Divine Alignment website, that third party’s own privacy policy will apply.

We are not responsible for the privacy practices, content or security of external websites.

10. Marketing communications

We may occasionally contact existing clients or enquiries about services, news or other information that may be relevant to Holistic Divine Alignment.

Where applicable, we will comply with the requirements of UK data protection and electronic communications law.

Where consent is required, we will ask for your consent before sending marketing communications.

You can unsubscribe or withdraw your consent at any time.

Every marketing email will provide an appropriate way to stop receiving further marketing communications.

11. Reviews and testimonials

If you voluntarily provide a testimonial or review, we may ask for permission to use it on our website or other business marketing materials.

We will not publish your full name, photograph or other identifying information alongside a testimonial without appropriate permission.

If you have previously given permission for a testimonial to be used and subsequently want it removed, please contact us.

12. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to meet legal, accounting, tax or regulatory requirements.

Different types of information may therefore be retained for different periods.

For example:

• enquiry information may be retained for as long as reasonably necessary to deal with the enquiry and any resulting relationship;
• booking and transaction information may need to be retained for longer to meet accounting and legal obligations;
• correspondence may be retained for as long as reasonably necessary to manage the relationship or deal with potential complaints or disputes;
• marketing information will be retained until you unsubscribe or it is otherwise no longer appropriate to retain it.

We periodically review the information we hold and securely delete or anonymise information that is no longer required.

13. How we protect your information

We take reasonable technical and organisational measures to protect personal information against:

• unauthorised access;
• accidental loss;
• misuse;
• alteration;
• disclosure; and
• destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

14. International transfers

Some third-party providers used by Holistic Divine Alignment may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that your information receives appropriate protection under applicable data protection law.

15. Your data protection rights

Depending on the circumstances, you may have the right to:

• ask what personal information we hold about you;
• request a copy of your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to delete personal information where there is no lawful reason for us to retain it;
• ask us to restrict how we use your information;
• object to certain processing;
• withdraw consent where we rely on consent;
• request the transfer of certain information to another organisation;
• object to direct marketing.

These rights are subject to certain legal exceptions and limitations.

16. How to exercise your rights

If you would like to exercise any of your data protection rights, please contact:

Holistic Divine Alignment

Email: [insert business email address]

Please provide enough information for us to identify you and understand your request.

We may need to verify your identity before providing personal information or making certain changes.

We will normally respond to a valid request within the period required by applicable data protection law.

17. Complaints

If you have concerns about the way we have handled your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO), which regulates data protection in the UK.

Information Commissioner’s Office

Website: https://ico.org.uk/

Telephone: 0303 123 1113

18. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help a website function, remember preferences, understand how visitors use the website or provide other functionality.

Some cookies are strictly necessary for the website to operate. Other cookies require your consent.

For more information, including the types of cookies we use and how you can control them, please see our separate Cookie Policy.

The ICO states that non-essential cookies and similar storage technologies generally require prior consent, and that consent must involve a clear positive action.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, the way we process information, our website or applicable legal requirements.

The latest version will always be published on this page.

We recommend checking this page occasionally to ensure you are aware of any changes.

20. Contact us

If you have any questions about this Privacy Policy or how Holistic Divine Alignment handles personal information, please contact:

Holistic Divine Alignment

Website: https://holisticdivinealignment.com/

Email: holisticdivinealignment@gmail.com

Last updated: September 2026